Read personal wedding reviews on suppliers, venues and services in your local area used by fellow brides who have had their special day
and want to share their expertise and experiences with you brides to be.
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| Showing all Bridal Shop reviews for Confetti & Lace in Essex |
| Address: |
Confetti & Lace |
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Thurrock Lakeside Shopping Centre, West Thurrock |
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Grays |
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Essex |
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RM16 12L |
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| Tel: |
01708 890353 |
| Web: |
www.confettiandlace.com |
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| Add your own review for Confetti & Lace |
| Am i the exception? |  | | I have been to this shop twice and received excellent treatment both times. The second time was particulalry good. it was the week before Christmas so nobody was in there and we got the full works. Champagne and juice and a team of assistants to help. the staff were all lovely and constantly going to pick other dresses for me based on what i said i liked and disliked. i didn't buy my dress from here so can't comment on aftersales but customer service at my end was faultless! | | AJ - 28/07/2010 |  | | Terrible service!! |  | We went to Confetti and Lace last September, and I picked my dress ONE year in advance, to avoid any unneeded stress. Having a small daughter and a very relaxed wedding aboard I wanted the same from choosing my dress.
There service has been nothing but stressful!! I wanted a bolero, and from the start stressed this! With three months to go, they told me it would be 6 months to make!!
My dress was supposed to be back in Jan 2010, when i phoned them to ask when it would be back, the middle aged lady i spoke to was rude, and told me when MY wedding was!
It's now 8 weeks to go, after 6 visits to the shop I've just had my 'first fitting' and I have left the shop in tears because they just seem to take our money and are as helpful as a chocolate tea pot!
They also advertise as being great with plus sizes! This is a total lie!
On the plus side, the younger staff ARE nice, but they cannot help with anything. Such as wanting to try on shoes, you needed to pay for them to actual get shoes from there other store.
In conclusion I am just so upset we have wasted our money, the gown may be beautiful, but it's not worth the upset, which should be a happy experience!! | | Carly - 26/07/2010 | | | avoid the shop, because it is just not worth it. | | i am planning to get married in june 2010, and i was started to looking at the dresses already in september.
i went to Confetti & Lace in lakeside, i wish i have not done that. when i went there for the first time, the lady who was working there was so rude to me and she completely ignored me till i approached her, but she told me that they can not anything unless i have an appointment with them. i booked my appointment after a week, i came but the service which i received was just horrible, but the sales lady made me feel like they are making me a big favour by selling me a dress, but i was very happy, because i found the dress, so i decided to ordered.
in january, i received a letter from the shop, saying that the dress is here, i was very happy and i went to see the dress. when i tried it on, my dress was 2 sizes to big and had a black stain on it. i was not very happy about, but the shop manager told me that they will take it till the next time.
after 4 months, i went to pick my dress to take it to the authorisations, but when i saw my dress, my dress STILL HAD A BLACK STAIN, BIG HOLE IN THE DRESS AS WELL BIG GLUE STAINS ON THE DRESS. the reply which got from the shop manager was it is JUST a dress and i don't have to worry about it. i got so upset and i told her i don't want it anymore. they told me also that they can not do anything about it, it is just a human error. they did not even offered anything to make me happy and to keep the dress. after 2 hour of talking, i said that i want a refund of the dress and thats it. but she told me that she will not do that, because there is NOTHING wrong with the dress.
After that my mother in law to be spoke with the area manager, the lady was very polite on the phone, she apologies and said that she is very sorry, but still it did not change the fact that the dress was ruined. She to told the area manager, that i would like to have refund on the dress.
After another 2 hours of talking, they agreed to give me the refund.
i felt horrible, because my wedding is only 7 weeks away and it means that i need to find another dress.
which i did and i found much nicer and much beautiful dress.
All the brides to be if you have chance just avoid that shop, because all the dresses which are there are just not worth it.
| | inese - 07/05/2010 | | | Lovely dresses, really bad customer service | | We decided to get married while pregnant with our second child and planned the wedding for 3 month after she was born. I went to confetti and Lace with my mum and was very excited, at this time I only had a very small bump so figured I'd be about the size I'd be at the wedding. We were the only ones in the shop but the lady ignored us, I approached her and explained I'd be getting married in August and wanted to get a dress soon as I was pregnant. She looked me up and down and said I'd left it very late and may struggle to find a dress in time (I was looking 8 months before the wedding!). I said I was looking for a bit of advice as to what style of dress etc but she ignored me. She then handed me a leaflet on a bridal sale they were holding at a local hotel and said I may find looking there a bit better. I burst in to tears when I left the shop, I didn't have any budget for my dress and would probably have bought from there. I have a good job, I'm in my mid thirties, but the lady made me feel inferior.
I did however visit the bridal sale and the girl there works in the lakeside shop and was quite horrified when I told her what had happened. She was great and bought me about 20 dresses to try on and was very patient. I walked away with a dress on the day but was very worried about having the fittings at the shop. The seamstress was lovely and very friendly as were the girls working in the shop on my fitting days. I think the problem is that one lady who obviously has some sort of idea on who should buy the dresses. I didn't get my bridesmaid dress from there as my bridesmaid was 15 and I didn't want her to feel like I did. I found a great shop at Stanford le hope where the service was excellent. | | Dawn Clark - 05/05/2010 | | | Absolutely Appalling - don't EVER go here | | I decided to use this shop for my bridesmaid’s dresses, what a mistake....
Firstly, the "rush cut" I had to pay for was £50 per dress, then after the measurements were taken, the "consultant' informed me that the alterations were £65 EACH. This is obscene. I have my bridal gown being altered at Jodi's Bridal in Maidstone, for £45, which involves a lot more work! After questioning her twice regarding the sizes she calculated, she ordered 2 x size 12 and 1 x size 2. The size 2 was for my sister who wears a regular size 10/12. The consultant continued to assured me it was correct, even though she didn’t seem to understand the conversions from US to UK (This was terrible considering what she does for a living and is from the states!) So we ordered and I paid half as a deposit.
5 weeks later the dresses arrive, but I only knew this buy phoning up and asking. I then asked about appointments for alterations should we need to, to be told with a rather abrupt attitude, they only do appointments mon-fri 9 - 5, which is ridiculous. We all work 9 -6! So I told her we wouldn’t be using them for alterations
I got into the shop the following day (Saturday)to pick the dresses up, to be told that I have to make an appointment to pick them up, then, after about 10 mins, a nice lady comes from the back and says she can have them ready in 20 mins for me to pick up.
So I went back after 20 mins, to pick up the dresses. First of all they seem to be under the impression I'd only paid £192 deposit and they wanted over £600 from me. I corrected them, told them to take the alteration cost off, and told them what the balance was after my 50% deposit paid 5 weeks ago. They seemed to have a lot of trouble figuring this out, and I had to show them their receipt and my credit card receipt to prove what I'd paid. Then they finally told me what the balance was after I'd told them 10 minutes previously! I paid the balance, took the dresses and left very quickly.
Only to get home and find the size 2 was too small for my sister. Fortunately, I have very helpful parents and future parents in law. We got the other girls to check their dresses and they were fine. So once my mum called the shop, they insisted on seeing the dress on my sister. That evening my parents drove my sister to the shop, and the dress was fitted onto my sister. Two assistants were "helping". One said it was too small, the other saying she was "a perfect size 2". I'd like to mention, that my sister couldn't breathe, let alone keep the dress on for any amount of time. We are getting married in Mexico, so this clearly isn't good enough for a hot climate. The assistants were very detrimental towards my sister during this time, talked around her like she was just a mannequin. My sister and parents left the shop be assured that they will sort it out.
The next day, my mum called the shop and tried to speak to the manager 3 times. Once she finally got hold of her, the manager said that her ladies said it was a perfect fit, and she's have to see my sister in the dress to make her own decision after my mum argued it was too small. So we had to arrange to go to the shop again.
After hearing how this upset mys sister, the way they treated her, and the fact that she got so upset, it made her cry, I've decided not to take the dress into the shop again. It’s just not worth the pain and stress. We've since been speaking to Jodi's in Maidstone to see if they can help. Not only are they helping out, they have offered for their seamstress to come to my parents house to pin the dress, at a time that's convenient for us. How different the customer service is? I believe the only reason confetti and lace are still in business is due to no repeat business. I definitely won’t return and I will be advising everyone I know about their awful service.
I just don't trust confetti and lace to correct the problem, even if they offer, I think it would be a mistake giving them the dress to correct, given that I have less than 5 weeks before we leave for Mexico.
I will be complaining formally to the management and the head office. Any further updates, I will post.
So please, please, please, don't waste your money or time with this shop. They are exceedingly unprofessional, rude, and do not make the experience what it's supposed to be: fun, friendly and stress free.
| | Alison Ruck - 25/02/2010 | | | Rude & Expensive | | Clearly this shop has never encountered a civil partnership...they wanted us out of the shop ASAP. We tried on some dresses, fell in love with one but they didn't ask if we wanted to buy it.
I am slightly larger so they didn't let me look around they just picked out ones that might fit and forced me into them...despite my protests that I hated halternecks I ended up in one. I felt really humiliated.
They are so expensive, the dress my partner loved was £300 cheaper at a shop 10 miles away and they charge a basic fitting fee of £160 for minor alterations (hem etc) which doesn't include costs if you lose/gain weight.
They were snotty and rude and I would not give them my business - they missed out on a 2 dress event! | | Katy - 02/12/2009 | | | Not worth it! | | I went into this shop as soon as i booked the date of the wedding..this was around March time..and i am getting married next September..nobody asked if i needed assistant and when i was enquiring about a particular Alfred Angelo dress i had seen online they said they hadnt heard of it..altho it is on their own website as well..the woman didnt seem to want to give me the time of day unless i made an appointment which would set me back £25!! I wouldn't mind paying but other shops dont charge you to try dresses on...also why would i want to go there when they didnt have the ones i liked in stock and couldn't get anything out of them...they also told me not to lookf for dresses until a year before the wedding to save dissapointment which was quite good advise but i dont feel like it was portrayed in the right way!!
they are rude and snotty as another post said..and id rather spend my money elsewhere!!!
i was shocked to hear that my boss had had a really good experience at this shop and recommended it..that was 5 years ago though and must have changed a lot since then!! | | Lindsay - 07/11/2009 | | | snooty ,unhelpful staff - avoid this shop | | I wish I had read reviews before going to this shop. It took ages for the staff to acknowledge my presence and they look you up and down before asking your dress size. They made me feel that I was huge (I am a size 14) and said we don't really stock that size.
Horrible staff with rotten attitudes who really know how to make a bride to be feel bad. | | Lilly - 06/06/2009 | | | Awful | | I've popped into this shop twice in the past 2 months. The first time I wanted to ask about a dress that was on display in the window - the lady looked me up and down and proceeded to tell me that it was an 'exclusive' gown and I wouldn't have heard of the designer (Alfred Sung).
I went in again a few weeks later (egged on by my mum who wanted to look). We spent about 10 mins browsing - nobody asked if we were ok or if we needed any help. They were not busy - there was 2 staff members just stood chatting the whole time we were there. Also, the dresses were very grubby and in a poor condition. | | Lottie - 11/05/2009 | | | Terrible shop | | I made a special trip to Confetti and Lace with my hsb's mum and sister in law 2b, I live about an hour away.
I came away from the shop feeling so let down. This was my first bridal shop experience and after visiting many more I can truly say this is the worst shop by far.
The staff's attitude was very snotty and the whole atmosphere of the shop was very cold.
I felt very uncomfortable, asking for advice seemed like I was asking far to much !!
Please avoid this shop and spend your hard earned money somewhere where you will be made to feel like a princess ! | | Sarah Sainsbury - 04/01/2009 | | | Fantastic shop & staff | | I can't believe the other reviews are of the same place. I have just picked up my wedding dress from here and the staff were fantastic. You can only have fittings Mon-Fri 10-4pm but that was made very clear when I ordered the dress. They only charge £25 if you DON'T turn up for an appointment but that is to stop time wasters and keep appointments free for brides who really do want to try on dresses.
They were professional and friendly; they have a fantastic range of dresses and have made buying my wedding dress a very special experience.
| | Suzie - 29/10/2008 | | | Unhelpful | | | Looked at the website and thought that their selection of dresses would be worth a trip up to Lakeside. On ringing for an appointment I was informed to come in and try on dresses incurred a £25 fee which could be taken off the dress I bought. I explained it was unlikely I would buy a dress at this point and was unhappy about giving credit card details over the phone. They were not very helpful so i decided to steer clear! No other shop has charged to help you choose your dress as that is surely what the assistants in a bridal shop are there for! | | Susie Williams - 25/10/2008 | | | Customer service does not exist | | I have had 2 experiences at this shop. The first was when my sister was looking for dresses a couple of years ago..........
We had a dress trying on session arranged and she started looking at dresses and tried a few on that the assistant suggested. My sister was a size 8 and 5ft so wanted a princess line. She was told that they don't do that type of dress in there in a very snooty way and perhaps she should go to Berkertex and it was said as if there was a bad smell under her nose! We left with my sister in tears and found a lovely shop locally!
I went in there in June to check out accessories: veil, shoes but after wandering around for a while and looking not one assistant bothered to help. They seemed to want to ignore me as it was obvious I was not going to be spending 'dress amounts of money'!
Customer service training is needed here! | | Carole - 15/09/2008 | | | Nice Dress, Bad Customer Service | | I thought this would be a great shop to buy from as they are always busy at Lakeside so thought they must be good, I was very wrong.
My intial dress try was amazing the 3 ladies in there spent alot of time with me & I tried on many dresses & found the dress that I wanted. Now my wedding was still over 22 months away(I was only looking to see which style suited me best) & I was worried about buying it so early but I was told that it wouldn't be ordered till 9 months before my wedding. I was very shocked to get a letter just 3 months later telling me dress was in & they wanted the full payment straight away. After alot of phone calls & going backwards & forwards they agreed not take funds send this dress back & ordered my dress at the correct time. I was very shocked again to find out that my dress had arrived 12 months before the wedding again. I agreed to keep this dress but not pay till the Sept when it was supposed to come & we had budgeted to pay for it then.
When I first ordered my dress I advised that I could only come for dress fitting in the evening or on a saturday, which they agreed would be ok. I was very shocked to find out just 8 weeks before my wedding that I could only go between Mon - Fri 10 till 4. With such a short time to go I knew I couldn't book the time off work, I had already paid out for my fittings which was £160. I asked for refund & my dress there & then so that I could find someone else to alter it. I was even more shocked to be told that my dress was in a holding center & it would take another 2 weeks for them to get it in which would leave me & another designer just 6 weeks to get my dress altered in time.
The attidude that I got from the staff in there was disgusting & it was horrible that everytime I went in there, they had a different manager(must have been 3 - 5 in a 2 year space of time), I was lucky to find a lovely lady that altered my dress in just 2 weeks but I could have done without all of this stress so close to the wedding. | | Catherine - 14/09/2008 |
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